Frequently Asked Questions

Orders are processed within 1-2 store days. After your order is processed you should receive your tracking information right away.

Deliveries take on average 8-18 store days in some rare occasions 21+ store days. Tracking numbers will be updated 3-5 days after your order has been SHIPPED. If you don't have a tracking number after 7 store day please email us at contact@neptune-prime.com.

We offer a 100% money back guarantee, if the product is defective or damaged. We give you 30 days to send it back to us for a full refund. You must ship it back at your own expense, once we have received the product we will refund the full amount of your original purchase. Please Include all a name and order number on the returned parcels.

You can check our return policy.

Please note: If you your package is on the way, you must wait for it to arrive and return it before receiving a refund.

You are able to cancel your order with no penalty! You must cancel your order before it ships. If the item is already sent please use our easy return system to get a full refund.

Simply reply to your order confirmation If you have miss spelled or auto filled in a incorrect address, simply reply to your order conformation email and confirm. Once you double check if the address given is wrong kindly notify us via email at order@neptune-prime.com. If the given address is wrong we can change the address to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission.

Your data are safe with us. You can check our privacy policy.

473 Mundet Place Ste US401811 Hillside New Jersey 07205 United States 9735004188

Most of our products include a size guide on product description. You can get an idea of the right fit when adding item to your cart.

You can then find us in any of the social media you're in (facebook, twitter or instagram). You can also email us at contact@neptune-prime.com or use the form below